Have you ever been in the position of purchasing a pair of Nike shoes online, only to find out they don’t quite fit the way you wanted? It can be frustrating when this happens, especially when you have invested quite a bit of money in the purchase. Fortunately, Nike offers free returns to make sure you are 100% satisfied with your purchase. In this article, we will discuss whether Nike does free returns and the details of their policy.
Yes, Nike offers free returns on most items within 30 days of purchase. To make a return, you must have your original receipt, packaging, and the product must be unworn and in its original condition. To initiate a return, you simply go to Nike.com, select the item you want to return, and follow the steps outlined in the return process.
Does Nike Do Free Returns?
Yes, Nike does offer free returns on most items purchased from its website. Customers can return products within 30 days of purchase for a full refund or exchange. Some items, however, may be excluded from free returns, such as customized products.
How to Return Your Order
To return an item purchased from Nike, customers should follow these steps:
- Log into your Nike account and select the order you wish to return.
- Select the items you would like to return and choose a reason for the return.
- Print the pre-paid shipping label that Nike provides.
- Pack the items in the original box and attach the shipping label to the box.
- Drop off the package at your nearest UPS location.
International Orders
For international orders, customers can return their items within 30 days of purchase. Customers should contact Nike’s customer service team directly to receive a return label and instructions. Note that the customer will be responsible for any return shipping fees.
Items Not Eligible for Return
Items that are not eligible for return include:
- Customized products
- Digital products, including Nike+ memberships and gift cards
- Items marked as “final sale”
- Items purchased from an authorized retailer
For more information about Nike’s return policy, customers should visit the company’s website.
Top 6 Frequently Asked Questions
Does Nike Do Free Returns?
Answer: Yes, Nike does offer free returns for select items. This includes merchandise purchased online, at Nike stores, or at Nike Factory Stores in the United States. All items must be returned within 30 days of the purchase date and must be unworn, unwashed, and in the original packaging.
Are All Items Eligible for Free Returns?
Answer: No, not all items are eligible for free returns. Items purchased from Nike Outlets and clearance items are not eligible for free returns. Additionally, items purchased on sale for more than 50% off are not eligible for free returns.
What is the Return Process?
Answer: The return process is easy and straightforward. To make a return, go to the Nike Returns portal and follow the on-screen instructions. You will need to provide the order number, email address, and the items you wish to return. Once you have submitted the return form, you will receive a prepaid return label. Print the label and attach it to the package, ensuring that the original packaging is included. Once the package is received, Nike will process the return.
How Long Does the Return Process Take?
Answer: The return process typically takes 10 to 14 days from the time the package is received by Nike. You will receive an email notification when the return is processed and the refund is issued.
Are Returns for International Purchases Eligible for Free Returns?
Answer: No, international purchases are not eligible for free returns. For international returns, you will need to contact the Nike customer service team for further instructions. You will be responsible for all return shipping fees and taxes associated with the return.
Can I Exchange an Item?
Answer: Yes, you can exchange an item for a different size or color. To make an exchange, go to the Nike Returns portal and follow the on-screen instructions. You will need to provide the order number, the items you wish to exchange, and the new size or color. Once the exchange is approved, Nike will provide a prepaid return label for the original item and a new order will be created for the new item.
In conclusion, Nike does offer free returns for certain items purchased from its online store. Depending on the item, customers have up to 30 days from the purchase date to return the item, as long as it meets the requirements set forth by Nike. Furthermore, customers may be eligible for a full refund or store credit, depending on the item. Nike’s commitment to customer satisfaction is evident with its generous return policy and dedication to providing quality products.
