If you have recently purchased a pair of shoes from Skechers and you need to return them, you have come to the right place! In this article, we will provide a step-by-step guide on how to return an item to Skechers. We will discuss the different return options available to you, as well as the necessary steps to take to make sure your return is successful. By following our guide, you can be sure that you’ll get your refund or exchange as quickly and efficiently as possible. So, without further ado, let’s get started!
Returning an Item to Skechers
- Visit Skechers’ online Returns and Exchanges page.
- You can request a return or exchange by printing out a free return label.
- Pack the item in its original packaging with the packing slip.
- Attach the return label to the package and drop off at the nearest UPS store.
Returning Items to Skechers
If you’re unsatisfied with an item purchased from Skechers, you can return it for an exchange, refund, or store credit. This article will walk you through the process of returning an item to Skechers.
Checking Return Eligibility
Before attempting to return an item to Skechers, you must first check to make sure the item is eligible for return. Skechers has a few guidelines that must be followed when returning items.
Items must be returned within 30 days of the delivery date. Skechers does not accept returns for items that have been worn, used, washed, or otherwise altered in any way. Items must also be returned with the original packaging and tags attached.
If you have any questions about Skechers’ return policy, you can contact their customer service team for more information.
Getting a Return Merchandise Authorization
Once you have determined that your item is eligible for return, you will need to get a Return Merchandise Authorization (RMA) from Skechers. You can request an RMA by logging into your Skechers account and navigating to the “Returns” section.
Once you submit your request for an RMA, Skechers will review it and either approve or deny it. If your request is approved, Skechers will provide you with a unique RMA number and instructions for returning the item.
Preparing the Return Package
Once you have received your RMA number, you will need to package the item for return. You should include a copy of the original invoice in the package, along with the RMA number. Make sure to securely package the item to avoid any damage during shipping.
Shipping the Return
Once your package is ready to go, you can ship it back to Skechers. You are responsible for the cost of shipping the return, so make sure to choose a reliable shipping option. Once your package is shipped, you should receive a tracking number so you can keep an eye on its progress.
Receiving a Refund
Once Skechers receives your return, they will review the item and process your refund. Depending on the payment method used, you should receive your refund within a few days. If you have any questions about the status of your refund, you can contact Skechers’ customer service team.
Related Faq
1. What is the Skechers Return Policy?
The Skechers return policy allows customers to return unworn, unwashed, and undamaged merchandise within 45 days of purchase. Items must be in their original packaging, with all tags attached. Customers must also provide proof of purchase, such as an original sales receipt or packing slip. If returning items in-store, customers must present the original form of payment used for the purchase. If returning items by mail, customers must include a copy of the original sales receipt or packing slip with the return package.
2. What Items Cannot Be Returned to Skechers?
Items that have been worn, washed, or damaged cannot be returned to Skechers. Additionally, items that are not in their original packaging, or have had any of their original tags removed, cannot be returned. Gift cards, e-gift cards, and special orders are also not eligible for return.
3. How Do I Return An Item to Skechers?
Customers can return items to Skechers in-store or by mail. To return items in-store, customers must present the original form of payment used for the purchase and a valid photo ID. To return items by mail, customers must include a copy of the original sales receipt or packing slip with the return package. All return packages must be sent via a trackable shipping method.
4. How Long Does It Take to Process a Return?
Skechers typically processes returns within 5-7 business days of receiving the return package. However, the time it takes for the refund to appear in the customer’s bank account or credit card statement may vary depending on the bank or credit card issuer.
5. Are There Any Return Shipping Fees?
Skechers does not charge customers for return shipping. However, customers are responsible for the cost of shipping the return package.
6. Can I Return an Item to a Skechers Store?
Yes, customers can return items to any Skechers store. Customers must present the original form of payment used for the purchase, as well as a valid photo ID. All items must be in their original packaging, with all tags attached. Customers must also provide proof of purchase, such as an original sales receipt or packing slip.
Returning an item to Skechers doesn’t need to be a hassle. With the right information and preparation, you can easily return your item and get a full refund or exchange. Whether you return your item in-store or through the mail, Skechers is sure to provide a hassle-free experience and make sure you’re happy with your purchase.
