Are you unhappy with your Asics shoes and want to return them? Don’t worry, you’re not alone. Many people face this issue but don’t know the proper way to return them. In this article, we will guide you through the step-by-step process of returning your Asics shoes so you can get your money back or exchange them for a better fit.
Asics is a well-known brand that produces high-quality athletic footwear. However, sometimes the shoes may not fit or meet your expectations. It’s important to know how to properly return them to ensure a hassle-free process. Keep reading to learn everything you need to know about returning Asics shoes.
To return Asics shoes, follow these steps:
- Fill out the return form that came with your shoes. If you don’t have one, contact Asics customer service.
- Put the form, along with the shoes, in a box. Make sure the shoes are in their original packaging.
- Attach the pre-paid shipping label to the box.
- Drop off the box at the designated carrier location.
Note that Asics offers free returns within 60 days of purchase.
How to Return Asics Shoes?
If you’ve recently purchased a pair of Asics shoes and find that they don’t fit or simply aren’t what you expected, you may be wondering how to return them. Thankfully, the process is relatively simple and straightforward.
Step 1: Check the Return Policy
Before you begin the return process, it’s important to familiarize yourself with Asics’ return policy. This will outline the timeframe in which you can return your shoes, as well as any other requirements, such as the condition of the shoes and proof of purchase. You can find Asics’ return policy on their website or by contacting customer service.
Once you’ve confirmed that your shoes are eligible for return, you can move on to the next step.
Step 2: Prepare Your Shoes for Return
Before sending your shoes back to Asics, you’ll want to make sure they’re in good condition and clean. Remove any dirt or debris from the shoes, and if necessary, use a soft cloth and mild detergent to clean them. Be sure to let the shoes dry completely before packing them up for return.
Benefits:
- Ensures that your shoes are in good condition for the next customer
- May increase your chances of receiving a full refund
Step 3: Pack Your Shoes for Return
When packing your shoes for return, be sure to use a sturdy box or bag that will protect them during shipping. You may want to include the original packaging and any accessories that came with the shoes, such as laces or inserts. If you no longer have the original packaging, use a box that is appropriate in size for the shoes.
Benefits:
- Protects your shoes during shipping
- Provides Asics with all necessary accessories for the shoes
Step 4: Ship Your Shoes
Once your shoes are packed and ready to go, you can ship them back to Asics. Be sure to include any necessary documentation, such as proof of purchase or a return authorization number. You may want to consider using a shipping method that includes tracking and insurance to ensure that your shoes arrive safely.
Benefits:
- Provides Asics with all necessary information for the return
- Ensures that your shoes arrive safely
Step 5: Wait for Your Refund
After Asics receives your shoes and processes your return, you can expect to receive your refund within a few weeks. Be sure to check your account or credit card statement to confirm that the refund has been processed.
Benefits:
- Provides you with a refund for your shoes
- Allows you to purchase a different pair of shoes that may better meet your needs
Conclusion
Returning Asics shoes is a fairly simple process that can be completed in just a few steps. By familiarizing yourself with the return policy, preparing and packing your shoes properly, and shipping them back to Asics with all necessary documentation, you can ensure a smooth and hassle-free return process. And with your refund in hand, you can start the search for your next perfect pair of shoes.
Frequently Asked Questions
Find answers to common questions about returning Asics shoes.
What is the Asics return policy?
Asics offers a 60-day return policy for their products. If you are not satisfied with your Asics shoes, you can return them within 60 days of purchase for a refund or exchange. The shoes must be in their original condition with all tags and packaging intact. Asics does not cover the cost of return shipping.
To initiate a return, visit the Asics website and follow the prompts to start the return process. Once your return is received, Asics will process your refund or exchange within 10 business days.
Can I return Asics shoes bought from a third-party retailer?
If you purchased your Asics shoes from a third-party retailer, you will need to follow their return policy. Asics is not responsible for returns or exchanges of products not purchased directly from their website or physical stores. Be sure to check the return policy of the retailer before making your purchase.
If you have any issues returning your Asics shoes to the third-party retailer, contact Asics customer service for assistance.
What if my Asics shoes are defective?
If your Asics shoes are defective, contact Asics customer service immediately. Asics offers a warranty on their products that covers manufacturing defects for up to one year after the purchase date. Asics will either repair or replace the defective shoes. Keep in mind that the warranty does not cover normal wear and tear or damage caused by misuse or neglect.
When contacting Asics customer service about a defective product, be sure to have your proof of purchase and photos of the defect ready to provide.
Can I exchange my Asics shoes for a different size or color?
Yes, Asics allows exchanges for a different size or color within their 60-day return policy. To initiate an exchange, follow the return process on the Asics website and select the exchange option. Be sure to select the correct size and color for your replacement shoes.
If the desired size or color is not available, Asics will issue a refund for the returned shoes and you can make a new purchase for the desired product.
How long does it take to receive my refund or exchange?
Once Asics receives your returned shoes, they will process your refund or exchange within 10 business days. It may take an additional 3-5 business days for the refund to appear on your credit card statement or for the exchanged shoes to arrive. If you have any concerns about the status of your return, contact Asics customer service for assistance.
Note that Asics does not cover the cost of return shipping, so shipping times may vary depending on the shipping method used.
In conclusion, returning Asics shoes can be a straightforward process with a few simple steps. First, make sure to check the return policy of the retailer where you purchased the shoes. Next, ensure that the shoes are in good condition and include all original packaging and accessories. Finally, follow the specific return instructions provided by the retailer, which may involve shipping the shoes back or returning them to a physical store.
Remember that returning Asics shoes can vary depending on the retailer and their policies, so it is important to do your research beforehand. By following these steps and being mindful of the return process, you can ensure a smooth and hassle-free experience. So don’t hesitate to return those ill-fitting or unsatisfactory Asics shoes and get back to finding the perfect pair for your needs!
