If you’ve recently purchased a pair of Skechers shoes and you’re not entirely satisfied with them, you may be wondering what the Skechers return policy is. We’ve got all the details you need to know about returning Skechers products. Read on to find out how to get your money back if you’re not happy with your purchase.
Skechers Return Policy: Returns are accepted within 45 days of purchase. All returned items must be in their original condition, unworn, and in their original packaging. Refunds will be provided in the original form of payment. Customers must provide a receipt or packing slip for all returns. For online orders, customers must contact customer service for return instructions.
Skechers Return Policy Overview
Skechers is committed to providing customers with the best possible shopping experience. As part of this, they offer a generous return policy, allowing customers to return products for a refund or exchange. This article will provide an overview of Skechers’ return policy, including who qualifies for a return, what items can be returned, and how to initiate a return request.
Who Is Eligible for a Return?
Skechers’ return policy applies to all customers who purchased products directly from Skechers.com or Skechers retail stores. Customers who purchased from third-party retailers must adhere to the respective return policies of those retailers. Skechers also reserves the right to deny returns if they suspect fraud or abuse of the return policy.
What Items Can Be Returned?
Skechers will accept returns of products that are in their original condition and unused. This includes footwear, apparel, and accessories. All products must include their original tags and packaging. Specialty items such as custom-made shoes and engraved jewelry are not eligible for return.
Returning Products to Skechers
Customers can return products to Skechers.com or any Skechers retail store. Customers returning items to Skechers.com must complete a return request form, which can be found on the Skechers website. Customers returning items to a retail store must bring the original receipt and product packaging.
Return Shipping Costs
Skechers will reimburse the cost of return shipping for items purchased from Skechers.com. Customers must provide proof of the return shipping cost, such as a shipping receipt or tracking number. Customers returning items to a retail store will not be reimbursed for any shipping costs.
Return Processing Time
Skechers will process returns within 7-10 business days of receiving the returned item. Refunds will be issued to the original form of payment. Customers can also opt to receive an exchange or store credit.
Returning Defective or Damaged Items
Skechers will accept returns of defective or damaged items that are in their original condition and unused. Customers must provide proof of the defect or damage, such as a photograph or description. Skechers will reimburse the cost of return shipping for defective or damaged items.
Return Exceptions
Certain items are not eligible for return, including clearance items, custom-made shoes, and engraved jewelry. Skechers also reserves the right to deny returns if they suspect fraud or abuse of the return policy.
Returning to Skechers Retail Stores
Customers can return items to any Skechers retail store. Customers must bring the original receipt and product packaging in order to receive a refund. Customers returning items to retail stores are not eligible for reimbursement of return shipping costs.
Frequently Asked Questions
1. What is the Skechers Return Policy?
The Skechers return policy states that customers can return unworn items within 60 days of purchase for a refund. Customers must provide their original sales receipt or packing slip, and items must be returned in their original packaging. Skechers does not accept returns for items purchased from third-party retailers, including select department stores. All items must be in new and unused condition with original tags and packaging. Additionally, Skechers reserves the right to refuse any return or exchange of products if they feel the items are not up to their standard.
2. How do I return a product to Skechers?
To return an item to Skechers, customers must contact customer service and complete a Return Authorization Form. Once the form is completed, customers must return their item to the Skechers warehouse. It is recommended that customers use a shipping service with tracking, as Skechers is not responsible for any lost or damaged packages. All returns must be postmarked within the 60-day return window from the date of purchase.
3. What payment methods does Skechers accept for returns?
Skechers accepts returns for credit card, debit card, PayPal, and gift card purchases. If customers are returning an item purchased with a credit or debit card, the refund will be credited to the same card. For PayPal purchases, the refund will be credited to the same PayPal account. For gift card purchases, Skechers will issue a gift card for the amount of the refund.
4. Does Skechers offer free returns?
No, Skechers does not offer free returns. Customers are responsible for the cost of return shipping. It is recommended that customers use a shipping service with tracking, as Skechers is not responsible for any lost or damaged packages.
5. Does Skechers accept returns of opened items?
No, Skechers does not accept returns of opened items. All items must be in new and unused condition with original tags and packaging. Skechers reserves the right to refuse any return or exchange of products if they feel the items are not up to their standard.
6. Does Skechers offer exchanges?
Yes, Skechers does offer exchanges. Customers must contact customer service and complete a Return Authorization Form. Once the form is completed, customers must return their item to the Skechers warehouse. All exchanges must be postmarked within the 60-day return window from the date of purchase. Customers are responsible for the cost of return shipping.
If you are not satisfied with your purchase from Skechers, you should not worry. Skechers understands that customers may change their minds and offers a generous return policy. The policy allows customers to return items within 45 days of the original purchase date, so long as the item is in its original condition with the original receipt and packaging. Customers have the option of returning the item to a Skechers store or shipping the item back to Skechers. No matter which return method you choose, Skechers will be happy to assist you in returning your item for a refund or exchange.
