Having the right return policy in place is essential for any business, and Skechers is no exception. As a popular footwear retailer, Skechers has a robust return policy to ensure customers are satisfied with their purchase. In this article, we will explore what the return policy at Skechers is and how customers can make use of it.
Introduction to Skechers Return Policy
Skechers is one of the leading footwear companies in the world. It provides a wide variety of shoes for men, women, and children. All products are designed to provide the utmost comfort and style. As such, Skechers has a return policy that allows customers to return their purchase for a refund or exchange. This article will provide an in-depth look into Skechers’ return policy and provide information on how to go about returning a product.
What Can Be Returned?
Skechers accepts returns of products purchased from their website. This includes shoes, apparel, and accessories. All items must be returned in their original condition, with tags attached and unworn. The product must also be in its original packaging. It is important to note that Skechers does not accept returns on custom orders, gift cards, and final sale items.
What is the Return Timeframe?
Skechers allows returns within 60 days of purchase. If the return is within this timeframe, the customer will be refunded for the full purchase price. If the return is after the 60-day period, the customer will be refunded for the current selling price of the product.
What is the Return Process?
The return process is relatively straightforward. Customers must contact Skechers’ customer service team and provide information such as the order number, product information, and reason for return. Skechers will then provide a return authorization number and instructions on how to return the item. Once the item is received and inspected, the customer will be refunded the purchase price, minus any shipping costs.
What is the Return Shipping Method?
When returning an item, customers must use a traceable shipping method. This ensures that the item can be tracked and that the customer is refunded in a timely manner. Customers are responsible for the cost of return shipping.
What is the Refund Process?
Once the item is received and inspected, Skechers will process the refund within 5-7 business days. The customer will receive an email notification when the refund has been processed. The customer will then receive the refund in the form of the original payment method.
What if the Item is Damaged?
If the item is damaged or defective, Skechers will provide a replacement for the item. Customers must contact the customer service team and provide information on the item and reason for return. Skechers will then provide a return authorization number and instructions on how to return the item. Once the item is received and inspected, Skechers will provide a replacement item.
What is the Exchange Policy?
Skechers does not offer exchanges for items purchased from their website. Customers must return the item for a refund and re-purchase the item in the desired style or size. Skechers does not accept exchanges for items purchased from a retail store or outlet. Customers must contact the store or outlet directly for information on their exchange policy.
What is the Return Address?
The return address for Skechers is provided on the return form. Customers should use this address when sending back the item.
What is the Customer Service Number?
Skechers has a customer service number that can be used to contact the customer service team. The number is 1-800-326-8571. Customers can contact the team with any questions or concerns regarding the return process.
Few Frequently Asked Questions
What is the Return Policy at Skechers?
Answer: Skechers offers a 30-day return policy for all purchases made on their website. To return an item, customers must fill out a return form and send it back with the item(s) they are returning. The item(s) must be in new, unworn condition in the original packaging and with all the tags attached. Customers will receive a full refund for the returned item(s). Returns will be processed within 7-10 business days from the day the item(s) are received by Skechers.
Can I return items to a Skechers store?
Answer: Yes, customers can return items purchased from the Skechers website to a Skechers store. To do so, customers must bring the item(s) in their original packaging with all the tags attached, the original packing slip and their valid ID. Returns will be processed within 7-10 business days from the store. The refund will be issued in the same form of payment used to purchase the item(s).
What items are not eligible for return?
Answer: Items marked as ‘Final Sale’ on the product page are not eligible for return. Gift cards are also not eligible for return. Any items that have been worn, damaged or altered in any way will not be accepted for return.
How long do I have to return an item?
Answer: Customers have 30 days from the date of purchase to return an item to Skechers. All items must be in new, unworn condition in the original packaging and with all the tags attached. Returns will be processed within 7-10 business days from the day the item(s) are received by Skechers.
What do I need to include when returning an item?
Answer: Customers must include the original packing slip along with the item(s) they are returning. All items must be in new, unworn condition in the original packaging and with all the tags attached. Customers must also include a valid ID when returning items purchased from the website to a Skechers store.
How long does it take to get a refund?
Answer: Once the item(s) have been received and accepted by Skechers, customers will receive a full refund within 7-10 business days. The refund will be issued in the same form of payment used to purchase the item(s).
In conclusion, Skechers has an excellent return policy that allows customers to return their products if they are not satisfied with their purchase. If you are unsure about a purchase, you can take advantage of the company’s flexible return policy and receive a full refund or exchange for another item. With Skechers’ exceptional return policy, customers can feel confident in their purchases knowing that they can always return an item if they are not satisfied.
