If you’ve recently purchased a pair of shoes from a Vans store, you may be wondering what their return policy is. It can be confusing to know exactly how to go about returning your new shoes if you need to, but Vans has a clear and straightforward return policy on shoes bought in store. In this article, we’ll be taking a look at Vans’ return policy on shoes bought in store, what you need to know and what you can expect when returning your shoes.
Vans Shoes return policy for items bought in store: Returns and exchanges must be made within 30 days of purchase, accompanied by the original receipt and in their original condition. Refunds will be issued in the original form of payment. If you have any questions, please contact the store directly.
What Is Vans’ Return Policy on Shoes Bought In Store?
Vans offers a hassle-free return policy on shoes purchased at a Vans retail store. If you are not completely satisfied with your purchase, you have the option to return or exchange the shoes within 30 days of purchase. All returns or exchanges must be accompanied by the original proof of purchase.
Conditions for Returns and Exchanges
- Shoes must be in their original, unworn condition.
- Returns and exchanges must be accompanied by the original proof of purchase.
- Returns and exchanges must be made within 30 days of purchase.
- Customized shoes are not eligible for return or exchange.
- Shoes purchased in a Vans retail store cannot be returned or exchanged via Vans.com.
Return Process
To make a return or exchange of your shoes purchased at a Vans retail store, please bring the shoes and original proof of purchase back to the store where you made the purchase. The store associates will assist you with the return or exchange process. Vans reserves the right to refuse the return or exchange of any item that does not meet the conditions outlined above.
Refunds
Refunds will be applied to the original form of payment. If you paid with cash, a gift card, or store credit, the refund will be issued as a store credit. If you paid with a debit or credit card, the refund will be applied back to the card used for the original purchase.
Shipping Charges
Shipping charges are not refundable. If you are returning or exchanging an item that was originally shipped to you, you will be responsible for the cost of return shipping. If you are exchanging an item for a different size or color, the store will cover the cost of the new shipping charges.
Frequently Asked Questions
What is Vans Return Policy on Shoes Bought in Store?
Answer: Vans offers a 30-day return policy on shoes bought in store. Customers are eligible for a refund or exchange as long as the shoes are returned in their original condition, unworn and with all original packaging and tags intact. Customers may also return or exchange items purchased in store at any Vans store location or through the mail. For returns and exchanges through the mail, the customer must include a return form or a copy of the original sales receipt.
What Proof of Purchase is Required to Make a Return?
Answer: Proof of purchase is required to make a return. Customers must include a return form or a copy of the original sales receipt. If the item does not have a receipt, customers may also provide a valid form of identification as well as the order number associated with the purchase.
What Happens if a Customer Returns Shoes After the 30-Day Window?
Answer: If a customer returns shoes after the 30-day window, they will no longer be eligible for a refund or exchange. However, customers may still be eligible for a store credit or other promotional offer at the discretion of the store manager.
Are Refunds Eligible on Shipping and Handling Costs?
Answer: Refunds are not eligible on shipping and handling costs. Customers are only eligible for a refund of the cost of the product purchased. Shipping and handling charges are non-refundable.
Are Used or Damaged Shoes Eligible for Return?
Answer: Used or damaged shoes are not eligible for return. Shoes must be returned in their original condition, unworn and with all original packaging and tags intact. If shoes are returned in a used or damaged condition, they will not be eligible for a refund or exchange.
What is the Process for Exchanging an Item?
Answer: Customers may exchange an item either in store or through the mail. For an in-store exchange, customers can bring their item to any Vans store location. For an exchange through the mail, the customer must include a return form or a copy of the original sales receipt and the new item they would like to exchange. Vans will then send the customer the new item and issue a store credit for the original item.
Ultimately, Vans’ return policy on shoes bought in store is designed to give customers peace of mind when they purchase, and to ensure that they are satisfied with their purchase. With a generous return policy, Vans allows customers to return their shoes, free of charge, within 60 days of purchase, as long as they are in the same condition as when they were purchased. This policy allows customers to shop confidently, knowing that if they are not happy with their purchase, they can easily return it and get their money back.
